Wavetek 147 Especificações descarregar pdf (Página 236)

Maintenance: About Our Service

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Under time and material pricing, customers are billed for the actual cost of the

repair, making this a cost-effective method for minor repairs. Under flat rate

pricing, customers pay a fixed service charge to repair unit failures (excluding

damage or abuse), resulting in simplified paperwork and easier budgeting.

Consulting Services

Our Consulting Services offer one of the broadest and most experienced

resource portfolios in the communications testing industry. This team of

professionals offers expertise in software development, test procedure

development, and network consulting, as well as years of expert test

knowledge. Support is available for all core Acterna product lines:

Network Consulting and Management — Provides services such as

productivity analysis, test strategy assessment, on-site applications

assistance, and specialized training.

Software Customization — Develops scripts for remote and automated

testing, statistics, and emulation.

Test Procedure Development — Creates procedures for automated testing,

network testing, and compliance testing.

Test systems field engineering and installation

Acterna offers a range of support services for our centralized test systems,

designed around the needs of the customer’s network. These services help

preserve the investment over the life of the equipment. Available services

include the following:

Critical Services Program — Provides technical support at any time, 7 days

a week, 24 hours a day. Replacement parts are guaranteed to arrive within 48

hours of contacting Acterna.

Maintenance Contracts — Cost-effective management for networks with

multiple test systems.

Out-of-Warranty Service Agreement — Covers the test system for failures

after the warranty expires, including all time and material costs and return

shipping costs to the customer site.

Field Engineering and Installation Service — Provides a variety of options

for implementing the test system into the network, including installation,

configuration, upgrades, and on-site technical support.

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Wavetek 147 Especificações Página 236