Wavetek 147 Especificações descarregar pdf (Página 235)

Maintenance: About Our Service

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• Information on products and services, including upgrades, calibration,

training, software enhancement agreements (SEAs), and product

maintenance agreements. Our representatives can also provide

assistance with product returns and repairs.

• Expert technical support, including help with product configuration,

circuit qualification, and complete network trouble sectionalization.

Acterna is also available on a contractual basis to provide customized

application development, network consulting and management services,

software customization, and test procedure development.

Customer service locations

For questions regarding Acterna products and services, including return

authorizations and repairs, technical support, training, and all other available

services, contact your local distributor or Acterna Customer Service.

Instrument services

To maintain your organization’s long-term investment, Acterna will structure

a service plan to fit your network performance goals and budget. Acterna

understands the impact of equipment down time on operations and is staffed

to ensure a quick turnaround. Available services include the following:

Product Repair — All equipment returned for service is tested to the same

rigorous standards as newly manufactured equipment. This ensures products

meet all published specifications, including any applicable product updates.

Calibration — Acterna’s calibration methods are ISO 9001 approved and

based on NIST standards. Each calibration comes with a dated certificate,

instrument stickers, and a data sheet.

Factory Upgrades — Any unit returned for a hardware feature enhancement

will also receive applicable product updates and will be thoroughly tested,

ensuring peak performance of the complete feature set.

Software Enhancement Agreements — These agreements assist in

keeping equipment up to date with the latest software features, by providing

automatic notification of any new software enhancements and changes for

Acterna products.

Product Maintenance Agreements — Yearly service and calibration

maintenance agreements simplify billing and help ensure the equipment is

always operating at optimum levels. Product maintenance agreements can

be used to extend a current warranty or provide protection for out-of-warranty

units.

Other Pricing Options — For out-of-warranty repairs, Acterna offers two

additional pricing options: time and material pricing and flat rate pricing.

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Wavetek 147 Especificações Página 235